BANKING GAMIFIED

The compliance that protects your charter and the conversations that grow your book, taught in games your people finish instead of click through. Built custom for your bank, your line of business, your regulators.

BSA / AML OFAC / Sanctions Fair Lending / UDAAP Cybersecurity Elder Financial Exploitation Sales Conduct

Bank training stopped being a box-check.

Compliance hours pile up faster than headcount. Mandatory courses teach to the test, then get forgotten within a month. The conversations that actually grow a book still get passed down as hallway war stories.

And regulators have stopped taking training on faith: from the US after TD Bank to FATF-aligned examiners across the UK and the Gulf, the quality of what you teach the first line now gets examined directly.

So make it a game.

Banking runs on judgment you can only build by doing. You don’t memorize your way through a money-laundering investigation, a tough RM conversation, or a cyber crisis. So we build custom games around the workflows, regulations, and people your bank actually handles.

Compliance Modules Auditable Behavior Change
Click-Through Courses Decision Practice
Annual Refreshers Daily Reinforcement

What the research says.

0% Drop in Phishing Click Rates After 12 months of well-run gamified training, banking phish-prone rates fall from ~39% to ~2%. Source: KnowBe4 2025
+0% Better Skill Retention Skills learned through gameplay stick better than the same lesson in a slide deck or compliance video. Source: Bediou et al.
0% Annual Teller Turnover Six in ten tellers leave within a year. Annual training can’t keep pace with that churn. Source: American Banker
$0M Average Breach Cost in FS Financial services breaches cost $6.08M on average. Phishing is the second-costliest attack vector across all industries. Source: IBM 2024

Simulate the skills that matter.

Two tracks. Every title is built custom around your bank’s line of business, charter, and regulators.

TRACK · A

Customer & Sales

Games that train the conversations that grow a book, retain a client, and recover a deal.

  • 01Relationship manager conversation practice
  • 02Suitability, needs analysis & product fit
  • 03Retention & lapse prevention
  • 04Cross-sell conduct (post-Wells Fargo compliant)
  • 05New-customer onboarding & KYC conversations
TRACK · B

Operational & Compliance

Scenario games that train your people on the regulations and security standards your bank is on the hook for.

  • 01BSA / AML / OFAC investigation & reporting
  • 02Fraud defense (elder, wire, BEC, check)
  • 03Cybersecurity & phishing resilience
  • 04UDAAP, fair lending & collections compliance
  • 05Sales practices, ethics & conduct

Concepts we can build for you.

We build custom training games for banks. The concepts below are designed to spark ideas. Expand any card to see how it plays, then we build something made for your team.

Day One Branch GU-BK-03 Branch Onboarding

Day One Branch

First-Person Teller Sim

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A first-person simulation of a new teller’s first day. Customers walk up with deposits, withdrawals, KYC questions, suspicious transactions, and the occasional outright fraud attempt. Players verify ID, run transactions, escalate appropriately, and handle the conversations new hires usually fumble for six months. Cuts teller ramp from months to weeks; pairs with a daily mobile companion for spaced reinforcement.

Use Case
New tellers, universal bankers, branch onboarding, customer-service refreshers
Key Skills
Transaction handling, ID verification, escalation judgment, customer-service composure
Protect Mrs. Davis GU-BK-04 Elder Financial Exploitation

Protect Mrs. Davis

Branching Dialogue

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An elderly customer wants to wire $14,000 to her “grandson in trouble.” The teller has ninety seconds and a script to save her without losing her trust. Built around the October 2024 interagency statement and state safe-harbor laws like Florida’s. The exact conversation tellers fumble every week, drilled until the right move becomes a reflex before the wire is ever sent.

Use Case
Tellers, branch managers, contact-center reps handling wire requests, fraud ops
Key Skills
Elder-fraud red flags, dignified intervention, safe-harbor procedure, escalation
Cyber Crisis War Room GU-BK-07 Cyber Crisis

Cyber Crisis War Room

Multiplayer Crisis Sim

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A five-player crisis simulation. CEO, CISO, General Counsel, Comms, and Operations each see different information as a ransomware incident unfolds in real time. Players coordinate via in-game chat to notify regulators, isolate systems, draft a public statement, and decide whether to call the FBI. The exercise produces a board-ready report on team decisions and gaps. Sized for the mid-market that Immersive Labs and Cyberbit ignore.

Use Case
Executive crisis drills, FS-ISAC exercises, FFIEC tabletop expectations, IT incident response
Key Skills
Crisis communication, regulator notification timing, cross-functional coordination, decision under uncertainty
The Branch GU-BK-08 Sales Conduct & Ethics

The Branch

Episodic Narrative RPG

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An eight-episode narrative game where the player is a new branch manager under quota pressure. The top performer is opening accounts a little too smoothly. A regional VP is applying “unofficial” numbers pressure. Customers complain. Every decision carries forward into later episodes. This is the Wells Fargo failure mode, drilled before it becomes the bank’s next consent order.

Use Case
Branch managers, sales leaders, retail bankers, ethics & conduct training
Key Skills
Ethical judgment, escalation, documentation, recognizing pressure-to-misconduct patterns
Pitch Deck Live GU-BK-09 RM Conversations

Pitch Deck Live

AI Conversation Sim

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AI-driven roleplay for relationship managers. Players pitch products, defend fees, decline a loan, or deliver tough portfolio news to a synthetic client whose objections and emotional state change every session. The AI grades on clarity, fiduciary framing, suitability conformance, and emotional fluency. Solves the practice-volume problem for RMs whose managers cannot role-play with thirty people a week.

Use Case
Relationship managers, wealth advisors, private bankers, commercial bankers
Key Skills
Suitability framing, fee defense, objection handling, fiduciary judgment, hard conversations

Try one of our banking games!

The Desk, an AML/CFT investigation game LIVE · AML / CFT

The Desk

An AML investigation game for a UAE bank. Analysts work flagged transactions across six terminals and defend each verdict in writing, scored the way a CBUAE examiner would read it. Built on goAML and FATF expectations. The demo shows the depth we build to.

Play the demo

Mapped to the regulators your bank already answers to.

BSA / AML / OFAC

FFIEC pillar #4 is training, and after TD Bank it is being examined accordingly. Players drill red-flag recognition, SAR investigation, sanctions screening, and the documented behavior-change evidence regulators now expect.

Covered by: The Desk (in build)

Cybersecurity & Data Protection

GLBA Safeguards, FFIEC guidance, NYDFS Part 500, and growing global equivalents. Phishing resilience, BEC detection, and multi-role crisis response sized for FS-ISAC drills and FFIEC tabletop expectations.

Covered by: Cyber Crisis War Room

Elder Financial Exploitation & Fraud

The October 2024 interagency statement and state safe-harbor laws like Florida’s January 2025 statute make employee training a legal precondition for safe-harbor protection. We drill the exact conversations tellers and contact-center reps need to get right.

Covered by: Protect Mrs. Davis

UDAAP, Fair Lending & Reg B/Z

CFPB priority across lending, mortgage, and collections. Players judge real applications, screen marketing copy, and handle FDCPA-compliant collections. Disparate-impact pattern tracking surfaces the gaps before an examiner does.

Covered by: Custom build

Regional & Cross-Border

CBUAE and goAML in the UAE, SAMA in Saudi Arabia, DFSA and ADGM in the free zones, plus FATF and the FCA. We map game content to the regulator on your gate, not just the US baseline.

Covered by: The Desk (UAE, in build)

Sales Practices, Ethics & Conduct

Wells Fargo’s consent orders are still active eight years on. The FCA’s Non-Financial Misconduct rules take effect September 2026. Our narrative games drill the “ticked the training box” failure mode directly, with branching consequences that look like real supervisory exam findings.

Covered by: The Branch · Pitch Deck Live

Training-credit eligibility varies by jurisdiction. We work with your compliance team across US, UK, and MENA regimes to align game content with your regulators’ expectations and pursue formal recognition where it adds value.

Whoever owns training at your bank, this works for you.

L&D & CHIEF LEARNING OFFICERS

Swap your worst compliance modules for games employees replay on their own. You get auditable data on skill gaps and per-employee progress: who’s learning, not just who clicked complete. The kind of numbers that hold up in front of the CHRO at budget time.

COMPLIANCE, BSA OFFICERS & RISK LEADERS

Post-TD Bank, your largest unhedged risk is a regulator citing inadequate training. We produce auditable behavior-change evidence: exactly the artifact the post-TD examination environment is demanding. A documented program costs less than 1% of one major fine.

RETAIL BANKING & BRANCH OPERATIONS

Cut new-teller ramp from six months to four. Lift first-90-day retention five to ten points. At 60% annual turnover, the math closes in under a year. Major banks have already put gamified training through procurement, so you’re not the first mover.

From brief to build.

Four stages. Typically 8 to 16 weeks from first call to deployed game, or start with a single-game pilot.

  1. 01

    Discover

    We embed with your compliance, risk, and L&D teams to map the skills, workflows, and failure modes that matter most to your bank.

  2. 02

    Design

    Our game designers and your SMEs co-create mechanics that teach the right behaviors and produce the right evidence. We pilot with a small group.

  3. 03

    Build

    Custom art, systems, and narrative crafted in-studio. Typical timeline 8 to 16 weeks.

  4. 04

    Deploy & Measure

    LMS/SSO integration, analytics dashboard, examiner-ready reporting, and iteration from live player data. Games run in the browser, on mobile, and through your LMS (SCORM/xAPI), with VR and classroom modes on request.

Training that sticks.

Book a 30-minute demo. We’ll show you real games built for banks, talk through your bank’s compliance posture and workforce reality, and sketch what a custom build or single-game pilot looks like for your team. No pressure.

Or email braeden@gosuacademy.com directly.