HOSPITALITY GAMIFIED

A branching-dialogue game set inside a real hotel. Players are front-desk supervisors walking through their shift, choosing how to respond to comments in the break room, guest-on-staff incidents, and complaints from team members. Versioned for California (with English and Spanish tracks), New York, Illinois plus Chicago, and a federal baseline. Annual refresh built in.

Use Case

All staff, mandatory annual training, bystander modules for managers

Key Skills

Protected-class awareness, bystander intervention, reporting protocols, manager response

A top-down strategy view of the whole hotel as a system. Four departments run on screen at once: front office, housekeeping, F&B, and maintenance, each with its own live status. Players allocate staff, respond to escalations as they fire, and trade off labor cost against service level. A stripped-down RTS feel, built for assistant general managers and rooms-division pipelines.

Use Case

Assistant general managers, rooms-division managers, MOD shifts, management trainees

Key Skills

Staff allocation, escalation triage, cost-vs-service tradeoffs, cross-department coordination

A resource-management game where players run a property against its sustainability targets: energy, water, waste, and sourcing. Each shift surfaces a tradeoff (linen-reuse programs, HVAC scheduling, single-use plastics, local sourcing) and the meter tracks both operating cost and certification progress toward Green Key, LEED, or GSTC. Teaches teams to hit real environmental targets without tipping into greenwashing or hurting the guest experience.

Use Case

Sustainability leads, GMs, engineering and housekeeping teams, brand ESG programs

Key Skills

Energy & water management, waste reduction, sustainable sourcing, certification criteria

A narrative onboarding game where a new hire rotates through five shifts across front desk, housekeeping, and guest services. Teaches culture, brand standards, basic SOPs, and how departments actually depend on each other. White-labelable per chain or per management company, so each property feels like it ships with its own branded onboarding experience.

Use Case

All new hires, cross-property transfers, brand-conversion onboarding

Key Skills

Brand culture, cross-department awareness, basic SOPs, service standards, escalation paths

A first-person sim at the hotel front desk. A guest arrives. Players see the guest’s body language, the PMS screen, and a live ADR meter. They pick the upgrade pitch from three options, the guest reacts, the meter moves. Replayable across guest archetypes: business, leisure, loyalty, group, price-sensitive, in-a-hurry.

Use Case

Front desk, reservations, sales coordinators, F&B servers (suggestive-service variant)

Key Skills

Upgrade conversion, ADR lift, loyalty pitching, suggestive service, multilingual handling

A branching scenario pack covering the top twenty complaints in hospitality: AC not working, wrong room, noisy neighbor, lost luggage, billing dispute, allergy issue, late wake-up, language barrier. Teaches de-escalation, empathy, compensation rules, and when to escalate. Each guest’s mood meter ticks down in real time, so players learn to respond with intention, not just with speed.

Use Case

Front desk, guest services, F&B managers, housekeeping leads, complaint hotline staff

Key Skills

De-escalation, empathy, compensation policy, escalation timing, complaint documentation

A top-down puzzle where players manage one housekeeper’s route across a floor of guest rooms. Sequence the route, handle do-not-disturb signs, escalate maintenance issues, balance speed with inspection quality. The route mechanic is the fun. Sub-modules for stayover vs. departure, suite vs. standard, public-area cleaning.

Use Case

Housekeeping line staff, room inspectors, executive housekeepers, training cross-overs

Key Skills

Route sequencing, inspection standards, DND protocol, maintenance escalation, time management

A first-person decision game during a fire alarm, medical incident, or security event. Players are the front-desk lead in the lobby with the alarm sounding and guests confused. They pick the right sequence under pressure: announce, page engineering, unlock stairwells, direct guests. Each scenario takes ninety seconds and can be drilled monthly with rotating variants: fire, evacuation, active assailant, pool incident, and suspicious behavior.

Use Case

Front desk, night audit, security staff, GMs, MOD shifts, banquet captains

Key Skills

Emergency protocol, evacuation sequencing, radio communication, guest direction, incident documentation

A single-shift management sim for new front-office supervisors. Sick calls, schedule changes, coaching conversations, guest escalations. Team morale, service level, and labor cost are the three meters the player is balancing. Mapped to AHLEI’s Certified Hospitality Supervisor curriculum, so it doubles as credential prep.

Use Case

New supervisors, assistant front-office managers, F&B leads, executive housekeepers, management trainees

Key Skills

Staff coaching, schedule decisions, conflict resolution, escalation handling, labor-cost trade-offs

A voice-based AI role-play. The player faces a single AI guest character on the other side of the front desk and practices a real conversation: check-in, upsell, complaint, language fallback. The AI evaluates tone in real time. Available in eight or more languages with native voice actors. The conversation is the gameplay, so the UI is intentionally minimal.

Use Case

Front desk, F&B servers, ESL frontline practice, supervisor difficult conversations, sales coordinators

Key Skills

Conversational tone, language practice, complaint response, upsell delivery, multilingual fluency